Refund policy

At TradeoShopping, customer satisfaction is our top priority. If you are not completely happy with your purchase, our Return & Refund Policy ensures a simple and transparent process.

Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unworn, and in their original condition with tags, labels, and packaging intact.

  • Certain products such as personal care items, undergarments, perishables, gift cards, and final sale items are not eligible for return due to hygiene and regulatory reasons.

Return Process

  1. Contact our support team at support@tradeoshopping.com within 7 days of receiving your order.

  2. Provide your order number and reason for return.

  3. Our team will review your request and provide return instructions along with the shipping address.

  4. Ship the item back using a trackable courier service.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

  • If you wish to exchange an item, please indicate this in your return request.

  • Exchanges are subject to product availability. If the item is out of stock, a refund will be issued instead.

Return Shipping Costs

  • If the return is due to an error on our part (wrong item, defective or damaged product), we will cover the return shipping cost.

  • If the return is for any other reason (e.g., changed mind, wrong size ordered), the customer is responsible for the return shipping charges.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange a replacement or a full refund at no additional cost to you.

Non-Compliance

TradeoShopping reserves the right to reject returns that do not meet the above conditions or are returned without prior authorization.

Contact Us

For all return and refund requests, please contact our Customer Support team: